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Announcements On Hold
Inform Your Customers While They Wait:
Many customers place calls to businesses seeking general information that can easily be obtained through Announcements on Hold. Increase your Positive Call Abandon Rate by providing critical information to keep callers informed. We can assist you in producing effective Announcements on Hold campaigns for your existing or new communications technology.
Advertisements On Hold
Turn Your Phone System into Your Own Unlimited Advertising Space!
Take advantage of hold time and keep your customers engaged with professionally produced Advertising on Hold campaign recordings. We'll work with your team to create an experience that will inform your customers of your services, promotions & alternate methods of contact.
Telecommunications Technology Training
Virtual Training Solutions:
The success of any implementation relies heavily on end user acceptance and adaptation to new technology. Our International Training Professionals will seamlessly transition your users to new technology in an online setting. Courses include CCaaS Solutions, Contact Center Administration, Contact Center Agent, Analytics & Reporting, UCaaS Solutions, Unified Communication End User, Unified Communications Administration, Softphone and Video and a robust catalog of VoIP Handsets.
Translation & Localization Services
Expand in an Ever Shrinking World:
Our Translation Services are performed by Certified Translation Professionals & reviewed by our Native Speaking Proofreaders before final delivery so you are assured that all materials are correctly translated for all regions in which you do business.
Translations Services Include:
- Sales Materials
- Website Content
- Marketing Materials
- Voice Prompt Scripts
- Product Video Subtitles
- Training Documentation
- Technical Documentation
- Post Production Proofreading
International Interpretation Services
Expand in an Ever Shrinking World:
With a dynamic native speaking team that spans the globe, our Interpretation Services are facilitated by Certified Interpretation Professionals. From Sales Support Meetings and Training Sessions to Legal and Medical Consultations, our Interpreters take the time to learn your content and understand your audience for the best support experience available.
Interpretation Services Include:
- Simulations Interpretation
- Consecutive Interpretation
- Whispered Interpretation
Voice Prompts Subscription
Annual Discounted Monthly Service Plans:
Trans-Eastern Solutions’ exclusive VPaaS option offers a selection of monthly Voice Prompts as a Subscription packages to efficiently support your company while minimizing expense. This service is ideal for companies with a high volume of Day Two MAC Changes or organizations with high turnover and frequent update needs.
Trans-Eastern Professional Services
Project Staff Augmentation
Voice Implementation? We Can Help!
Need assistance with project plan development, identifying timelines and managing resources for your Voice Technology Deployment? Whether onsite or in the cloud, we can provide proven experienced Project Management Consultants to guide you through the maze that we call Voice Implementation.
Voice Prompts Subscription
Annual Discounted Monthly Service Plans:
Our Monthly Service Plans offer a selection of Voice Prompts Subscription packages to efficiently support your company while minimizing expense. This service is ideal for companies with a high volume of Day Two / MAC Changes or organizations with high turnover and frequent update needs.